Why did my generation fail, and do I get credits back?

If a generation fails because of a technical error and no valid output is delivered, the credits for that operation are returned. A completed generation stays charged even if the result does not match your prompt.

By Itay Dressler, Creative Claw · Updated

Common reasons a generation fails

Unsupported settings for the chosen model, a source image or video the model cannot read, a safety filter, or a temporary provider outage. Ask Creative Claw to check the job status and the error message.

What to do

  1. Ask Creative Claw for the job status and error.
  2. Fix the input or settings it reports, or pick a different model.
  3. Check your account activity to see whether the credits were returned.
  4. For a problem that is not resolved, email [email protected] with the job ID.

Still stuck? Email [email protected] with the job ID, or browse all help articles.